Find out how to report concerns and how NexSara reviews them.
If you use NexSara in India, the applicable NexSara entity is Fiidus Solutions Private Limited, which operates the NexSara platform and brand in India.
For users outside India, unless otherwise stated, the applicable NexSara entity is NexSara LLC.
The applicable NexSara entity described below (“NexSara,” “we,” “our,” or “us”) is committed to maintaining a safe, transparent, and trustworthy digital marketplace.
This Complaint & Reporting Policy outlines how users may report misconduct, policy violations, or safety concerns related to activity on the NexSara platform.
This policy applies to all users of the NexSara platform, including Customers and Service Providers.
The purpose of this policy is to provide a clear process for reporting:
Reports help NexSara maintain the integrity and safety of the marketplace.
Users may submit complaints or reports related to the following types of activity:
Users may report concerns by contacting NexSara at:
Email: support@nexsara.com legal@nexsara.com
Reports should include, where possible:
Providing detailed information helps NexSara review reports more efficiently.
When NexSara receives a complaint or report, we may:
Reviews are conducted in accordance with NexSara policies and internal procedures.
NexSara may use automated tools, artificial intelligence technologies, fraud detection systems, and manual review processes to assist in evaluating reports, detecting policy violations, protecting platform integrity, and supporting enforcement decisions.
Based on the findings of a review, NexSara may take one or more actions, including:
In cases involving suspected unlawful activity, fraud, security threats, or other serious misconduct, NexSara may cooperate with law enforcement agencies, regulatory authorities, or other appropriate parties as permitted or required by applicable law.
NexSara reserves the right to determine, at its sole discretion, whether platform policies have been violated and what enforcement action is appropriate.
Not all reports will result in enforcement action.
Users may contact NexSara to request review of certain enforcement decisions, but NexSara is not obligated to reverse or modify any action taken to protect the Platform or its users.
NexSara operates as a digital marketplace connecting independent Customers and Service Providers.
NexSara is not a party to service agreements between users.
While NexSara may review complaints related to platform policy violations, NexSara does not act as an arbitrator, mediator, collection agency, legal representative, or insurer for any party and may decline to mediate or become involved in private contractual disputes between users.
NexSara will review complaints in accordance with applicable privacy and data protection requirements.
However, NexSara cannot guarantee that all reports will remain confidential where disclosure is necessary to investigate the matter or comply with legal obligations.
NexSara may share relevant information with involved parties, service providers, legal advisors, law enforcement agencies, regulators, or other third parties where reasonably necessary to investigate reports, enforce platform policies, protect users, or comply with legal obligations.
Submitting knowingly false or malicious reports may itself constitute a violation of NexSara platform policies and may result in enforcement action.
This Complaint & Reporting Policy should be read together with:
In the event of any conflict, the Terms of Service shall govern.
NexSara may update this policy periodically to reflect changes in platform operations, legal requirements, or safety procedures.
Updated versions will be published on the NexSara website with a revised “Last Updated” date.
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